Keeping the score on progress; comment on the City’s service delivery monitoring
03 September 2025
The City of Cape Town is reviewing its Organisational Performance Management System (OPMS) and we want to hear from you. The City uses the OPMS to monitor progress with service delivery from the planning phase, to evaluation, reviewing, reporting, auditing and oversight. Thus, it is key to monitoring the municipality’s performance and that of its leaders and employees.
The City is calling on residents, stakeholders and interested parties to submit comments on the annual review of the OPMS.
How to comment:
• Access the relevant documents online, on the City’s website at www.capetown.gov.za/haveyoursay
• Hard copies are also available at the City’s 20 Subcouncil offices and City libraries
• The closing date for comments is 17 October 2025
The City’s political leadership, executive management team, managers, employees and stakeholders use the OPMS to plan and continuously monitor and measure performance.
Key performance indicators are developed and targets set to measure the economy, efficiency and effectiveness of service delivery. It is against these measures that residents can monitor the municipality, its employees, and political leaders. The Municipal Systems Act requires for the OPMS to be reviewed annually, and for the local residents to be involved in the review process.
Performance management
The City uses performance management to drive improvements and translate its vision and strategies into actions and tangible delivery. This system is also used to determine whether the City’s actions deliver on the intended outcomes as articulated in its strategic vision and objectives.
Corporate scorecard
The corporate scorecard contains the indicators and targets covering the five-year period of the City’s Integrated Development Plan for the period 2022 – 2027.
The scorecard measures the following priorities:
Economic growth: making Cape Town the easiest place to do business and create jobs with the objective being to increase jobs and investment in the Cape Town economy
Basic services: getting the basics right as the foundation of a healthy and prosperous city with the objectives of improving access to quality and reliable services; ending load-shedding over time; and well-managed and modernised infrastructure to support economic growth
Safety: making communities safer by investing in policing capacity and technology and strengthening partnerships
Housing: empowering the private sector to increase the supply of affordable housing across formal and informal markets with the objective of increasing the supply of affordable, well-located homes; and safer, better-quality homes in informal settlements and backyards over time
Public space, environment, and amenities: restoring pride in Cape Town by cleaning up our public spaces, streets, and waterways with the objective of promoting a healthy and sustainable environment, clean and healthy waterways and beaches; and quality safe parks and recreation facilities supported by community partnerships
Transport: improving urban mobility through safe, reliable and affordable public transport and well-maintained roads with the objective of establishing a sustainable transport system that is integrated, efficient, and provides safe and affordable travel options for all, including safe and quality roads for pedestrians, cyclists and vehicles
These priorities stem from three key foundations: namely to build a resilient and climate-responsive city by reducing our vulnerability to shocks and stresses; the commitment to building a spatially integrated city that supports equitable access and opportunities for all; and the commitment to building a modernised and efficient government that is financially sustainable and empowers residents to contribute to decision making and improving Cape Town.
The scorecard sets key performance indicators for 16 objectives across the City’s 12 directorates with the baseline set at 2021/22 and targets for the five-year period up to 2026/27. The municipality’s performance is then measured against the baseline and targets for each financial year
For example, under basic services, the City has set itself a target for 99% of households to have access to basic water supply by 2025/26
Another example: under housing, the City has set itself a target of 2 350 title deeds to be registered to beneficiaries for 2025/26
For Transport, the City has set itself a target to grade 100% of unsurfaced roads in 2025/26
Under economic growth the City set a target of hosting 135 events at the Cape Town Stadium in 2025/26
The relevant documents that are available for review also give the definitions of the scorecard and information about how performance is measured.
All residents have an interest in how the municipality performs and are encouraged to peruse these documents, and submit comments. All submissions will be taken into consideration as the City reviews its OPMS.
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Published by:
City of Cape Town, Media Office
